When you access our site, some information about the User, such as IP addresses and your email addresses will be available to us. This information will be used primarily to respond to your queries and for website traffic analysis. Kaylizmart does not share information about its customers with third parties except for the purposes of shipping or providing technical support related to business transactions. Similarly, we do not bombard our users with unsolicited emails and information.

PAYMENT POLICY.

Cards Accepted as Payment at Kaylizmart.



We accept the following cards as payment for your orders:

Visa
MasterCard/EuroCard
Discover Network
American Express
Diner's Club (U.S. billing addresses only)
JCB
Visa or MasterCard check cards or ATM cards
Visa, MasterCard, or American Express gift cards

You can use debit, check, and gift cards issued by the companies above in addition to their standard credit cards. For example, if you're paying with a Visa Check Card please select Visa from the drop-down menu on the order form when indicating the card type. Similarly, if you're paying with a EuroCard or MasterMoney Card, select MasterCard.

Payment Safety & Security on Kaylizmart
You can safely enter your entire card number on Kaylizmart via our secure server, which encrypts all submitted information.

Troubleshooting Failed Authorizations and Payment Declines
To protect your security and privacy, your bank cannot provide Kaylizmart with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.

Kaylizmart Customer Service can help you:

• Verify if you entered your payment information correctly on your order.
• Change the payment method on an open order.

Contact your bank to resolve other payment issues even if:

• You've successfully used the payment method on a previous order.
• Part of your order has already charged and shipped successfully.
• You have funds available in your bank or credit account to cover the order cost.

Here are steps you can take to resolve payment issues:

• Contact your bank about payment security policies.
  Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
• Contact your bank about daily withdrawal or purchase limits.
  Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
• Contact your bank about payment authorizations and reserved funds.
  If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization.
  Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.
• Verify the payment information entered on your order.
  Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already on Your Account, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.
• Submit an alternate payment method for your order.
  If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card

Payment by bank/telegraphic transfer
Arrangements can be made for customers to pay for their transactions through bank/telegraphic transfer. In this case, our Customer Service Representatives will you with our banking details.

SHIPPING POLICY

Shipping Destinations
We currently ship to any address internationally including P.o Boxes.

Shipping Methods
Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including United Parcel Service (UPS), FedEx, DHL, regular postal services and even freight shipping companies for some oversized or special handling orders.

Shipping Costs
There are no extra charges for shipping except for houses, trucks, large equipment and machinery. In such cases, we will negotiate the most convenient and affordable shipping method with the customer. Delivery of oversized or special handling orders will require an adult signature at the time of delivery.

Shipment Delivery Time
Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping method. We do out utmost best to ensure prompt delivery of goods. Your purchase of in-stock merchandise will be shipped on the day you order if we receive the order prior to 2 PM Monday through Friday, not including standard business holidays. Special orders and out-of-stock merchandise may require additional time prior to shipment. You will be informed by email regarding the expected delivery date.

RETURN POLICY

General Guidelines

• It is important to call or email Kaylizmart to notify us of your wish to return a product.
• On all returns we will send an email to the original purchaser verifying the return and credit amount.
• Return any new or unused part to us within 30 days of the original ship date and we’ll replace the item with another one.
• Exact replacements can only be given for a defective part you received, a warranty part still under full coverage, a part damaged in shipping or a part sent in error.
• We will not ship a replacement item before receiving the returned one
• We will not accept C.O.D. deliveries for shipped returns.
• We will not accept returns on any custom-made items.
• Any part returned will be subject to inspection to determine refunding amount for merchandise and shipping costs.

Parts Damaged in Shipping, Warranty Parts, Parts Received Defective and Parts Sent In Error
If you have been inconvenienced by a part that was damaged in shipping, received defective or sent in error.

• We will provide a replacement or refund for any such item returned within 30 days of the original ship date.
• Any defective part you receive is covered under our warranty program
• If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original part will be applied to the replacement; they will not be refunded. Exchanges for unlike parts require a refund and new purchase.
• We will also pay for return shipping to Kaylizmart for a part sent to you in error, received defective or damaged in shipping. If you believe you qualify and want Kaylizmart to pay for return shipping, you must email us before attempting to return the part. C.O.D. shipments will not be accepted.
• If you indicate "Exchange (EX)" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order.

Return Direct to Kaylizmart
Please read the following procedures prior to shipping the part back to Kaylizmart.

1. Merchandise must be in original condition when returned to us. Include all original material sent with the merchandise.
2. Return the product in the original manufacturer’s box and/or packaging. Repack the part in the original shipping box with the original packing materials and any materials sent with the merchandise. Substitute comparable shipping materials if necessary.
3. If the new part was shipped to you, pack the bottom portion of the original Shipment Receipt (labeled "Return Copy") in the box. See the reverse of the Shipment Receipt for instructions. Affix the preprinted return label from the Shipment Receipt to the outside of the box using clear tape.
4. If you have lost paperwork, pack the box with the information as instructed in the lost paperwork section below. Address the package to location provided.
5. Remove or mark through all old shipping labels on the outside of the box.
6. Ship to the address on the preprinted return label using UPS, RPS, regular postal Service or a similar carrier. All returns must be sent prepaid; no C.O.D. shipments will be accepted. Please insure the shipment for the full value to protect against loss.
7. Upon receipt and inspection of merchandise, Kaylizmart will replace the item as appropriate.

Returns with lost receipts/paperwork.
Before returning products send an email to our Customer Service team at the email address provided on our website.

The following information is required to effectively resolve return issues:

1. Order number
2. Part number and/or description
3. Customer name
4. Delivery address.
5. Telephone number
6. Reason for return (please choose from the following):
   • Damaged in shipping
   • Defective product
   • Warranty return
   • Wrong part sent
   • Ordered wrong part
   • Found product cheaper
   • Shipping took too long